Hey Iceland - Reykjavík

Asa H.

Dásamlegur staður. Starfsfólkið og eigendur bæði hjálpsamt og fræðandi. Mæli hiklaust með að gista á Eyvindará

Fanney H.

😀

Crystal M. (. V. A.

Our family (2 adults and 2 teens) had a very memorable family vacation around Iceland using Hey Iceland to do the 'leg work' for us by arranging our vehicle, accommodations, bus transfers, and a couple of activities along the route. We booked their "Around Iceland in 10 days | Winter (Self-drive tour)."

They were very professional and responsive both before we left, as well as along the way when we contacted them through the tour app. We booked our trip only about a week before we arrived, and it all went very smoothly.

We did encounter some very bad weather and closed roads, but we had back up plans and what we didn't see this time, we will see in a future trip - we'll certainly be using Hey Iceland again for that - to create a more bespoke adventure.

Birgit H.

Wir haben eine 14 tägige Rundreise gebucht. Hey Iceland bietet einen Rund-Um-Service. Ich konnte alle meine Wünsche äußern und alles wurde umgesetzt. Die Betreuung per Email war sehr zufriedenstellend. Die Auswahl der Unterkünfte war perfekt zusammen gestellt. Die Route war super, wir konnten alle Sehenswürdigkeiten in Ruhe genießen, für Wanderungen hatten wir ausreichend Zeit, um dann am Abend voller neuer Eindrücke in einer gemütlichen Unterkunft anzukommen. Die wichtigsten Ausflüge wurden vorab gebucht und zeitlich so in den Tagesablauf integriert, dass beim Fahren keine Hektik aufkommen musste. Die Übernahme und Rückgabe des Autos hat auch super geklappt. Das Tablet mit täglichen Vorschlägen was es auf der Route zusehen gibt hat uns auch sehr gut gefallen.
Wir hatten einen unvergesslichen Urlaub auf Island und würden jederzeit wieder über Hey Iceland buchen
Danke Hey Iceland 😄

John B.

We had a fantastic experience with Hey Iceland and our planner Sandra.
Sandra tailored a package to suit our 3 night stopover with 2 lovely rural locations in the hope we would catch the Northern Lights. We had the good fortune to experience these on our first night. The final night was close to the airport for early morning departure.

The car hire collection was easy and the Hey Iceland trip planner tablet was excellent for navigating to our preselected sightseeing places and evening accommodation. We preferred this trip to a group travel program, as we could determine our start and finish times,while relaxing at the sightseeing areas.

When we visit again we will definitely use Hey Iceland and be in touch with Sandra for our next tour

Chris U.

We utilized Hey Iceland to plan a family trip (2 families of 4 each) in August 2024. Unfortunately, we did not have the best experience. There were numerous incidents prior to departure with incorrect information in the itineraries and even incorrect invoicing amounts. We spent much more time reviewing, communicating, and asking for corrected or improved itineraries than we should have since we were paying for this service. We didn't feel the support and feedback/recommendations for excursions was very helpful (we just booked some on our own). Even after all the itineary corrections prior to departure and constant communications, we still had 2 out of the 5 nights lodging where there were only 3 twin/single beds for 4 people (both families). The hotel hosts were apologetic but of course there is nothing that can be done during peak season so we made it work. Overall, we had a very enjoyable trip to to Iceland, but if we did it again we would have booked our own itineary or gone with a different travel agency. We didn't feel we received the quality support we were paying for and while the Hey Iceland agent(s) were kind and apologetic, the small gift basket with food items at the end of the trip did not compensate for the poor planning or lack of accomodations we supposedly paid hig prices for during peak season. We would not recommend Hey Iceland.

VALDA W.

My spouse and I wanted to stay on farms with Icelandic horses for a hands-on experience. Usually I plan travel myself, but with HeyIceland association with farming community, I chose their travel agency with understanding that I would have support of an agent if any problems developed.
Upon arrival, car rental company did not have us signed up for automatic trans car as requested. Took 3 hours before we got on road. There were no instructions on how to use car electronics.
First night lodging was ONLY place that had horses. It was riding stables and they did not want horses to be touched. No contact with person until morning, and then had to walk to laundry room to find attendant (who was on cell) to fill empty coffee machine. 50% of accommodations just had key set out at front desk when we arrived and no one in sight. All were clean, warm, with bedding and European style self serve breakfast. Halfway thru 12 day Ring Rd trip, my spouse started having panic attacks. I called Hey Ice for help. Wanted to see if I could shorten trip. My agent was unavailable and person who answered call said because I bought a package there was nothing they could do. In fact, she suggested I talk to owner of hotel. Since it was not high season, owner (second one of trip) was on own holiday.
Staffing at most places were wonderful and helpful. No thanks to Hey Ice. Probably will not use any travel agency again!

Oleksiy P.

We are busy parents of two kids, and we traveled around Iceland in 12 days. Every day, there was a new place to stay and many sights to visit. Thanks to Sinnead from HeyIceland, it was an easy and pleasant experience. You wake up in the morning, check what you want to see from the list on the provided tablet, connect the tablet to the car, and open the navigator to the next destination. The kids could use the internet from the tablet's hotspot, so the drive went smoothly. Responses were very fast, and our additional requests were also accommodated. I would highly recommend HeyIceland to anyone.